Complaint & Feedback

Your feedback is of paramount importance to us, so that we can address the problems faced by our customers in a timely and fair way or incorporate any improvement suggestion. You are welcome to contact us and we will get back to you.

Register Your

In case of complaint contact your Relationship Manager or call us at toll free 0800-42525 (HALAL) from anywhere in Pakistan. If your concerns are not settled to your satisfaction, please fill out the Form given below, and we will get back to you at the earliest.

Please ensure to mention your contact details for correspondence and Investment details, if any.

All the concerns will be acknowledged within 24 hours of receipt with expected closure time. If the concerns are not addressed within stipulated timelines nor any acknowledgment is made, you may escalate your concerns to Manager-Customer Services at ‘[email protected]’ or you may contact on 03000208399.

You will be responded within 48 hours of the escalation. All the correspondences are effectively managed through Customer Relationship Management system for recording purpose.

You may also send us your concerns by mailing to our “Customer Services Department” – Head Office at: Al Meezan Investment Management Limited Ground Floor, Block B, Finance and Trade Centre (FTC), Sharah-e-Faisal. Karachi.

DISCLAIMER “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the Company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained.”