Al Meezan Investments

Complaint and Feedback

Your feedback is of paramount importance to us, so that we can address the problems faced by our customers in a timely and fair way or incorporate any improvement suggestion. You are welcome to contact us and we will get back to you.

Register Your Feedback

Contact your Relationship Manager right away. If you do not have an assigned Relationship Manager, contact us at Toll Free 0800-HALAL (42525) from anywhere in Pakistan. Most issues are resolved this way. If your concerns are not settled to your satisfaction, please fill out the Form given below, and we will get back to you at the earliest.


 

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For Complaint/Feedback   Click Here

In case of any issue with the mutual fund/pension fund, investors are advised to lodge a complaint with SECP:   www.SECP.gov.pk/Complaintform1.asp , or alternatively, it can be emailed to: complaints@secp.gov.pk

You may also send us your concerns by mail to our “Customer Services Department” -Head Office on the following address:

Al Meezan Investment Management Limited
Ground Floor, Block B, Finance and Trade Centre (FTC),
Sharah-e-Faisal. Karachi.

Please ensure to mention your contact details for correspondence and Investment details, if any.

All the concerns will be acknowledged within 24 hours of receipt with expected closure time. If the concerns are not addressed within stipulated timelines nor any acknowledgment is made, you may escalate your concerns to the Head of Customer Services at ‘HOD.CS@almeezangroup.com’

You will be responded within 48 hours of the escalation. All the correspondences are effectively managed through Customer Relationship Management system for recording purpose.